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Sign Materials Direct
Terms and Conditions

This page sets out the terms on which you may access and make use of our website (the "Site"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using the Site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using the Site. is a site operated by Crestar Ltd ("We").  We are [registered in England and Wales under company number 05614451 and have our registered office at 25 Glebe Road, Letchworth Garden City, SG6 1DS.  Our main trading address is Unit A, Harrier Park, Peterborough PE2 6YQ. Our VAT number is GB910522076.

Data Protection
The personal information you provide to Crestar Ltd consists of your name, your postal and e-mail addresses, other contact details as well as order, delivery and billing information; it will be maintained as part of our customer records for the purposes of credit checking, direct marketing, orders delivery and product purchase history. You may also receive news and marketing offers from other Crestar Ltd companies and Crestar Ltd's business partner vendors. This information will be stored, namely, on our centralised database in the United Kingdom. Crestar Ltd may also need to make your records available to our professional advisors, such as lawyers, accountants, regulatory authorities or other governmental administrations. Most of these other parties will be located in the European Union, but others may be based, or have operations, outside of the European Union

You can contact Crestar Ltd at at any time to see the information held about you and to ask us to make any necessary changes to remove or correct it or to object to any further use of your personal data by Crestar Ltd for direct marketing purposes. Further information as to the right to protect your personal data is available from the Data Protection Registry in the United Kingdom. By entering into any agreement with Crestar Ltd or providing Crestar Ltd with personal data, you consent to the processing and transfer of such data in the manner and for the purposes described here above.

Crestar Ltd shall not be liable to you for any loss or damage which you might suffer arising from Crestar Ltd delay in fulfilling or failure to fulfil any of its obligations under these Terms to the extent that such delay or failure is caused by any circumstance beyond Pelikan' reasonable control. These Terms and any terms appearing on any order form to which these Terms apply constitute the entire agreement between you and Crestar Ltd relating to the Products. The failure of Crestar Ltd or you to enforce any of these Terms does not constitute a waiver of that term and shall in no way affect the right later to enforce the term. The invalidity or unenforceability of any clause of these Terms shall not adversely affect the validity or enforceability of the remaining provisions. No amendment, variation or addition to these Terms shall be binding unless agreed to in writing by an authorised representative of Crestar Ltd. Crestar Ltd may transfer any contract with you concluded on these Terms or any of its rights or obligations under any such contract. These Terms will be construed in accordance with the laws of England and any disputes shall be settled by the English courts.

The above terms and conditions do not affect your Statutory Rights

Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

Trade Marks
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

Disclaimer of Liability
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Nothing in these Terms shall exclude or limit Crestar Ltd’s liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law.  Without prejudice to the previous sentence, Crestar Ltd shall not be liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by the negligence of Crestar Ltd, its breach or non-performance or any of its obligations under these Terms or otherwise.  These Terms set out the full extent of Crestar Ltd’s obligations and liabilities in respect of the sale of the Products.  In particular there are no conditions, warranties or other terms, expressed or implied, as to satisfactory quality, fitness for a particular purpose or of any other kind whatsoever, that are binding on Crestar Ltd except as specifically stated in these Terms.  Any condition, warranty or other term concerning the sale of the Products, which might otherwise be implied into or incorporated within these Terms, whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible.  In the event that you order an item and the price published on the site is incorrect for any reason, we will contact you upon discovery of the error to let you know the correct price and ask you whether you still wish us to fulfil your order at the correct price.  We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price.  Should we have fulfilled the order before discovering the error, we reserve the right to take back the goods and refund you the purchase price or charge you the correct amount.

Except as may otherwise be permitted by applicable law, you may not cancel an order which Crestar Ltd. has accepted without the agreement in writing of Crestar Ltd, which requirement may be waived by Crestar Ltd from time to time in its sole discretion.  Ownership and title remains with Crestar Ltd until full payment for products has been received.

Failed Delivery Charges
Following any unsuccessful delivery attempts by the courier, your order will be returned to our warehouse. The courier will charge a return charge of £15 for doing so and the cost will be passed on to you and you will be charged for a re-deliveru Delivery. It is important therefore that you make arrangements to receive the first delivery.

Redirecting Deliveries
If after an item has been dispatched, the customer requires their order to be redirected to an alternative address, other than the address originally stated on their order form, a redelivery charge will have to be made to Sign Materials Direct before this can be processed.  This charge also applies if a customer has accidentally entered the incorrect address for their delivery information and the order has been dispatched.  If the new address is in the same area, the charge still applies. If the customer does not pay the redirection charge, the order will be returned back to our warehouse and refunded minus a return charge of £15 and the original delivery charge.

Return / Refund
Please note all returns to signmaterialsdirect MUST have the printed and completed signmaterialsdirect RMA form or a refund can not be issued. All items returned to signmaterialsdirect WITHOUT the completed RMA form will be disposed of as second hand goods. Please email signmaterialsdirect at to receive your returns RMA form.

You can return the item to the signmaterialsdirect address to receive a refund, excluding any carriage costs and minus a 20% re-stocking fee. All such orders must be returned in original, undamaged packaging. signmaterialsdirect reserve the right to refuse refunds should items be returned damaged, or not in a resalable condition.

Returning Due to Change of Mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that:

(a) the goods have not been in your possession for more than 48hours after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays); and

(b) you tell us in writing within 48 hours of receipt of your order (preferably by email) that you wish to cancel your order. You must take reasonable care of the goods whilst they are in your possession to receive a refund on the returned goods. In particular this means that you must:

(a) not open shrink-wrapped or blister pack products or break any manufacturers' seals;
(b) return in good condition all packaging, manuals, fittings and other items supplied by us with the goods; and
(c) return the goods to us in a condition which enables us to resell them as new.
PLEASE NOTE if customers do return unwanted items which have not complied with the Trading Standards Rules set out above, signmaterialsdirect have no option but to dispose of the items as second hand and can not issue a full or partial refund.

You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order has been received by us in writing. If we collect the goods from you, we will pass on the courier charge to pick up the items from you and this fee will be deducted from your refund.